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How PetHub Works

You are probably wondering how these PetHub tags work. That’s a great question, and it’s pretty simple! These are the next generation of ID tags for pets and help keep them out of shelters and get them home to their families quicker!

The Tag

PetHub ID tags consist of three main pieces:

  1. Call Center Number - all tags come with our free 24/7 Found Pet Hotline direct phone number. Some municipalities may choose to have their own direct line on the tag instead.

  2. ID/License Number - every tag will have a unique ID number that will correspond with the QR code. If your PetHub tags are license tags, then the ID number will also be the pet’s license number.

QR Code - each tag has a unique QR code that, when scanned, will lead to the pet’s online profile (managed by the pet parent).

The Profile

1. The pet parent creates their pet’s free online profile on The profile contains info about the pet including their name, breed, age, medications, allergies, multiple emergency contacts (called the pet’s “Safety Circle”), etc.

Also, pet parents have the ability to set privacy levels for all information added to the pet’s account and choose what will and will not show when the pet’s tag is scanned. Please note: shelter personnel and PetHub Customer Care & Found Pet Hotline Teams will be able to see all provided information about the pet in order to facilitate lost pet reunions and technical support.

2. The pet parent then activates their PetHub tag by linking it to the pet’s profile.

3. Pet parents have the option to choose their level of protection, either our free Basic Service (included with every pet profile) or our Premium Service (we’ll get to more about that later).

Lost Pet Recovery Tools

Basic Service

When the tag is scanned with a smartphone, the pet rescuer can see all the information the pet parent has made public on their pet’s profile including contact info.

There are three simple ways the pet rescuer can help reunite the pet:

  • Scan the QR code on the tag with their smartphone to see the pet’s profile with contact information

  • Call the number listed on the tag to connect with our 24/7 Found Pet Hotline and we’ll connect them to the owner (our call center service is staffed with real humans and is provided free with all PetHub tags)

  • Visit and look up the pet’s profile using the pet’s unique ID number

But wait! There’s more!! That was just the FREE Basic Service. Now we want to tell you about the fun stuff...Premium Service!

Premium Service

Our Premium Service upgrade is available to all PetHub members, but it is optional. All PetHub tags come with our free Basic Service, but it doesn’t include nearly as many lost pet recovery services as our Premium service.

These features include:

  • Instant Found Pet Alerts - when a lost or stolen pet is called into our call center or if the tag is scanned, the pet parent will receive an instant alert via email (text coming soon!) that their pet’s tag was scanned so they can immediately start working on getting them home.

  • Found GPS Reporting - when someone scans a pet’s tag with their smartphone, they have the option to share their GPS location with the pet parent so they can easily connect and get the pet home. The pet parent will receive an email notification with a passive GPS map of the location the tag was scanned.

  • Shelter Alert System - PetHub has a database of over 15,000 animal shelters, rescues, vet offices, and pet stores across North America so if a pet goes missing, the pet parent can easily send a “Virtual Lost Pet Poster” to those organizations within a 50 mile radius.

  • Social Alerts - as a Premium user, not only can pet parents create a “Virtual Lost Pet Poster” but they can also share it across their social media networks directly from the PetHub site.

Partner Discounts - our Premium members get hundreds of dollars worth of exclusive discounts with partners like pet insurance, magazines, pet products, and more.

It’s important that you understand the overview of PetHub’s Premium Service because it is the #1 way your organization can earn money BACK from the PetHub tag program through Shelter Share. Watch the Premium Service Overview video on our Program Tools page ( to learn even more.

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