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Answering Common Questions About PetHub Tag Programs

Updated: 5 days ago

When communities, shelters, clinics, and animal services adopt a PetHub tag program, the most common feedback we hear is this:


People love the value but they want simple answers to everyday questions.


To help your team communicate clearly and confidently with pet parents, finders, and community members, here are the most common questions we hear about PetHub tags — with simple, accurate answers you can use in your outreach, social posts, FAQs, or support scripts.


This list works for all types of PetHub programs including:

  • Pet licensing

  • Rabies tags

  • Adoption tags

  • Clinic or hospital ID initiatives

  • Municipal animal services programs


Let’s dive in.


1. “What Is a PetHub Tag?”


A PetHub tag is a smart pet ID tag that links directly to an online profile for a dog or cat. When someone finds a lost pet wearing a PetHub tag, they can:


  • Scan the tag with a smartphone camera and view the pet’s profile.

  • Call the 24 hour Found Pet Hotline number on the tag for help contacting the owner.

  • Look up the pet’s profile online by tag number.

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PetHub tags work without scanning apps and without special equipment, so anyone can help a lost pet get home quickly.


2. “Do PetHub Tags Replace Microchips?”


No. PetHub tags do not replace microchips. Microchips serve an important purpose, especially when pets are transported or handled by veterinary clinics and shelters.


PetHub tags work alongside microchips to give finders a faster, easier way to reunite pets with their families before they ever enter a shelter or require scanning equipment.


3. “What Information Is Shown When a Tag Is Scanned?”


The information shown depends on the pet parent’s privacy choices, but generally a PetHub profile can include:

  • Pet’s name and photo

  • Owner’s preferred contact method (phone, email, text)

  • Emergency contact information

  • Medical notes like allergies or medications

  • Behavioral notes that help a finder interact safely


Pet parents control what is shown when a tag is scanned so they can protect privacy while still giving enough information to get a lost pet home.


4. “What Happens If Someone Finds a Lost Pet and Scans a Tag?”


When a tag is scanned:

  1. The finder sees the pet’s profile.

  2. They can call any of the contact numbers the owner has chosen to share.

  3. If they call the number on the tag, they reach the 24 hour Found Pet Hotline.

  4. The hotline team will help connect the finder to the pet parent.


This system creates multiple reunion opportunities so lost pets get home faster and your organization fields fewer lost pet calls.


5. “Do PetHub Tag Programs Cost More Than Traditional Tags?”


Not necessarily. PetHub tag programs can be:

  • Budget neutral compared to traditional tags.

  • Discounted for bulk purchases.

  • Supported by fundraising options like community share & brand sponsorship initiatives.


We work with organizations to build programs that fit their financial model and their community’s expectations.


6. “Do Pet Parents Have to Create an Account?”


Yes. Pet parents create a free online account and profile so their PetHub tag links to the right information.


The account:

  • Is easy to set up on any computer or phone.

  • Lets the pet parent update contact information anytime.

  • Works for multiple pets.


Because owners have control of updates, your organization saves time on support and avoids outdated phone numbers.


7. “What Should I Tell Someone Who Lost Their Pet?”


Here are the key steps to share:

  1. Scan the PetHub tag with a phone camera.

  2. Check the pet’s profile for contact options.

  3. Call the Found Pet Hotline if needed.

  4. If the pet is wearing a PetHub tag without a QR code (some organizations choose to use a URL or ID number only), look up the tag number online.


These steps help the finder act right away and cut down on repeat lost pet calls to your team.


8. “Can PetHub Tags Be Used for Licensing, Rabies, and Adoptions?”


Yes. PetHub tags can work for:


We customize tag options, colors, numbering, and program setup based on your goals and legal requirements.


9. “Is There Support After a Tag Is Issued?”


Yes. PetHub provides:

  • A 24 hour Found Pet Hotline staffed by real humans.

  • Online help resources and support articles through our Pet Parent Hub.

  • Tools to help pet parents update profiles.

  • Reporting & marketing tools for program administrators.

  • We provide email and chat support through our website or via support@pethub.com to pet parents.


This support takes the burden off your team and helps reunifications succeed.


10. “What If a Tag Is Lost or Damaged?”


Replacement options depend on the type of tag issued.


For custom branded tags created for an organization, replacement tags are not automatically reissued. If an organization needs to replace a damaged tag, they can notify PetHub and we will apply a credit to their next tag order.


For PetHub branded tags, damaged tags can be replaced directly for the pet parent through PetHub.


In all cases, the pet’s digital profile remains active, so no information is lost even if a physical tag needs to be replaced.

 
 
 

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